Blog

Cancellations, changes, no-shows, charges and refunds

When you book a Unity Centre class place or appointment, you are committing to attend. If you need to cancel your booking, or change the time or day, please do so as soon as possible.

The best way to cancel is to or use the Unity Centre app: ensure you're logged in, select the appointment or class (listed in your Schedule) and press 'Cancel'.

If this isn't possible, you can instead email reception@being-in-unity.com or visit us during reception opening hours. We do not guarantee to pick up emails straight away.

We cannot accept cancellations or change requests via any other email address nor via voicemail, social media or messaging.

Spa appointments: minimum notice of cancellation

To avoid being charged for cancelling or changing an appointment booking, you must give us at least 24 hours' notice, except in the case of a medical or health emergency.

• If you give us at least this much notice of a cancellation, we will refund your Unity account with the amount you paid for the affected appointment.
• If you cancel with less than the minimum notice or you fail to attend without cancelling, you will continue to be charged in full for the affected appointment and no refund will be available.
• If you wish to change your appointment, you must speak to us in person, in the Centre or by phone (not email, not voicemail), giving us at least the minimum notice. If you give us less than the minimum notice, you will be charged as if you had cancelled your appointment, with no refund available.

Classes: minimum notice of cancellation

To avoid being charged for a cancelled class booking, you must give us at least 24 hours' notice, except in the case of a medical or health emergency.

• Non-members and class card holders:
  • If you give us at least this much notice of a cancellation, we will credit your Unity account or class card with an unused class.
  • If you cancel with less than the minimum notice or you fail to attend without cancelling, you will be continue to be charged in full for the class and no credit or refund will be available.
• Studio members and class pass holders:
  • If you book a place and then cancel it with less than the minimum notice, we will automatically debit your card with a late-cancellation charge: 50% of the class price.
  • If you book a place and then do not cancel and do not attend, we will automatically debit your card with a no-show charge: the full price of the class.
  • These conditions and charges form part of your membership or class pass agreement.

Workshop cancellations

Cancellations of places at Unity-run workshops will be treated the same as class place cancellations for non-members. Cancellation policies for any third-party workshop will be as stipulated by the workshop organiser.

With regret

We regret having to take this step, as we understand that plans can change. However, when bookings are cancelled at short notice, it often means we don't have enough time to offer those slots to others. This has an impact not only on our teachers and therapists but also on fellow members who may have missed out. And it affects our ability to continue providing the community wellbeing services that lie at the heart of what we do.

Refunds

Our refunds policy forms part of the terms and conditions of your appointment or booking and can be found here. This policy also explains what happens on the rare occasions we (Unity) may be obliged to cancel or postpone an appointment or class.