If you need to change or cancel your Unity Centre appointment or class booking, please let us know as soon as possible. The minimum notice periods are:
- Spa appointments (treatments and therapies, floats and saunas): 2 hours before start time
- Classes (including Pilates Studio): 24 hours before start time
- Workshops: 24 hours before start time unless otherwise stated
Please notify us by phone, email or in person. We cannot accept cancellations or change requests via social media or messaging.
If you don't give us at least this much notice, sadly, we must still charge you the full price for the appointment or class except in the case of a medical or health emergency. This is to free up unwanted places for other clients and to ensure our therapists' and teachers' valuable time and skills are not wasted.
Our refunds policy forms part of the terms and conditions of your appointment or booking and can be found here.
We reserve the right to change our minimum notice periods at any time and will honour the minimum in force at the time an appointment or booking is made.
